FAQs

GENERAL
What types of hats do you offer?
We offer a wide variety, including snapbacks, trucker hats, beanies, and more. Check our catalog for the latest styles.

What materials do you engrave on?
We can engrave on metal, wood, leather, acrylic, and more. Contact us for specific material inquiries.

Can I order in bulk?
Yes, we handle large orders for businesses, teams, and events. Reach out for bulk pricing and details.

CUSTOMIZATION
Can I use my own design or logo?
Absolutely! Upload your design during checkout. Make sure you own the rights or have permission to use it.

What file formats do you accept for designs?
We accept high-resolution files like .png, .jpg, .svg, or .pdf.

Do you provide design assistance?
Yes, our design team can help refine or create a design for you. Additional fees may apply.

What is the maximum size for custom engravings?
The size depends on the product. Specific dimensions are listed on each product page.

ORDERS & SHIPPING
What is your turnaround time?
Standard turnaround is 2 days, but it may vary depending on the order size and complexity. Rush orders are available for an additional fee.

Do you ship internationally?
Yes, we ship worldwide! Shipping rates and delivery times depend on your location.

Can I track my order?
Yes, you’ll receive a tracking number once your order is shipped.

RETURNS & REFUNDS
Can I return or exchange a custom item?
Custom items are non-refundable unless there is a defect. Please review your design carefully before submitting.

What should I do if my item arrives damaged?
Contact us within 5 days of delivery with photos of the damage, and we’ll make it right.

PAYMENT & POLICIES
What payment methods do you accept?
We accept all major credit cards, PayPal, and other secure payment methods.

What happens if there’s an issue with my design?
We’ll contact you before production if we encounter any issues with your design.

Do you guarantee copyright compliance for submitted designs?
No, customers are responsible for ensuring their designs comply with copyright and trademark laws.